Your Information in Our Hands
This policy explains what information we collect when you register and play with Casperspins, why we need it and how you can ask us about it. Our aim is to keep the policy short enough to read in one sitting.
We collect only what an ordinary gaming account needs: details to set the account up, details to process payments and details about how the account is used. Each part of that information is explained in the order you meet it, from sign-up to your last message with our team.
Changes to this policy
A privacy policy can change over time, so the date line at the end of the policy shows when it was last updated. It is a good habit to check that date from time to time, especially before you register or make a first deposit.
Sharing information
Running an account usually involves other parties. Payments and identity checks, as a rule, involve outside providers, and links to outside bodies, such as help services for safer play, lead to services that run their own privacy rules. Read those rules before you give any of them your details.
How we use information
| Purpose | Information used | Why we need it |
|---|---|---|
| Opening your account | Name, date of birth, contact details | Sign-up asks for basic personal information, and Casperspins is for adults aged 18 and over |
| Verifying identity | Photo ID, proof of address | Identity verification is part of account setup and comes before withdrawals |
| Processing payments | Payment method, amounts, transaction history | To handle deposits and withdrawals by card, crypto or the other routes we offer |
| Applying offers | Promo code, deposit amount | To credit a welcome offer and apply its wagering and expiry |
| Supporting you | Messages, account details | To answer questions in live chat and by email |
| Safer play | Limit settings, session data | To apply any limits you choose to set |
Cookies and analytics
Cookies are small files that, as a rule, keep you logged in, remember preferences and show which parts of a site are used. The cookie policy is the place to read about them in more detail and to see how choices can be changed.
Your rights over your data
Asking what we hold
You can usually ask for a copy of the information held about your account. Write through live chat or email, from the contact details linked to your account, so that your identity can be confirmed.
Correcting or removing information
If a detail is wrong, tell our team so it can be corrected. You can also ask to close your account or to limit how your information is used, and some records may have to be kept for payment and verification purposes.
Raising a concern
If you are unhappy with an answer, say so in the same conversation and ask for it to be looked at again. We would rather hear about a concern early.
Last updated: 28 October 2026