Talking to Our Team
- Live chat in English, described as available around the clock
- Email in English, with replies usually sent within several hours
- A dedicated support team for account, payment and bonus questions
- Identity checks handled as part of account setup and before withdrawals
What our team can help with
Our support team handles the ordinary questions that come with an account. Tell us what you were trying to do, and we will point you to the right next step.
| Question type | Suggested route | What we can do |
|---|---|---|
| Login or account access | Live chat or email | Walk through the problem with you and explain the next step |
| Deposit or withdrawal | Live chat or email | Explain the payment route you used and the timing that applies to it |
| Bonus and promo code | Live chat or email | Explain how a welcome offer, its wagering and its expiry are set out |
| Verification | Live chat or email | Explain which checks apply, such as photo ID and proof of address, and what happens next |
What to include in a message
A complete first message saves a round trip. Before you write, gather the following:
- The username or the name on the account, so we can find you quickly
- The date and rough time of the problem, and the game or section you were in
- The payment method and amount, for deposit and withdrawal questions
- The name of the offer, and the promo code if you entered one at registration
- A short description of what you expected and what you saw instead
Screenshots help with anything visual, and one question per message keeps the answer clear. A message that names the exact step where things went wrong lets our team skip the opening questions and go straight to the fix. If you are writing about a withdrawal, say whether your identity check is already done, because that is usually the first thing we look at.
Our contact routes
Live chat
Live chat suits short questions where you want to talk it through while the problem is still in front of you, such as a bonus condition or a login problem. Availability reports vary, so if chat is not open to you, email is the fallback. Keep the account page open in another tab while you talk. That way you can read out an exact amount or date instead of guessing.
Email suits longer cases, anything that needs screenshots, and questions where you would like a written answer to keep. Because a reply can take a few hours, write with everything we need in the first message, and put the single most important question in the opening line so that nothing is missed.
Choosing between the two
If the problem is happening right now, start with live chat. If it has been going on for days, involves several payments or needs a paper trail, email is the better start. Either way, one clear message with the details above will get you to an answer faster than several short ones.